Thank you for shopping at Herbalicious Shop! We appreciate your business and want to ensure you have a positive experience.
Returns and Exchanges:
We understand that sometimes things don’t work out as planned. Here’s our policy on returns and exchanges:
- Unopened and Unused Soaps: You may return unopened and unused soaps within 14 days of your purchase date for a full refund (minus any original shipping costs).
- Opened or Used Soaps: Due to the personal care nature of our products, we cannot accept returns or exchanges for opened or used soaps.
Return Process:
- To initiate a return, please contact us at [email protected] within 14 days of receiving your order.
- In your email, please include your order number and the reason for your return.
- Once we receive your email, we will provide you with further instructions on how to return your soap.
- You are responsible for the cost of return shipping.
Refunds:
- Once we receive your returned soap and verify that it is unopened and unused, we will issue a full refund (minus original shipping costs) to your original payment method within 5 business days.
Exceptions:
- We reserve the right to deny returns or exchanges for soaps that are not returned by our return policy.
- We will not be responsible for lost or damaged items during return shipment.
Please Note:
- This policy applies to all purchases made on our website, https://herbalicious-shop.com/.
- We reserve the right to modify this policy at any time.
Contact Us:
If you have any questions about our return and refund policy, please contact us.
We hope this policy helps! We appreciate your understanding.