Thank you for shopping at Herbalicious Shop! We appreciate your business and want to ensure you have a positive experience.

Returns and Exchanges:

We understand that sometimes things don’t work out as planned. Here’s our policy on returns and exchanges:

  • Unopened and Unused Soaps: You may return unopened and unused soaps within 14 days of your purchase date for a full refund (minus any original shipping costs).
  • Opened or Used Soaps: Due to the personal care nature of our products, we cannot accept returns or exchanges for opened or used soaps.

Return Process:

  • To initiate a return, please contact us at [email protected] within 14 days of receiving your order.
  • In your email, please include your order number and the reason for your return.
  • Once we receive your email, we will provide you with further instructions on how to return your soap.
  • You are responsible for the cost of return shipping.

Refunds:

  • Once we receive your returned soap and verify that it is unopened and unused, we will issue a full refund (minus original shipping costs) to your original payment method within 5 business days.

Exceptions:

  • We reserve the right to deny returns or exchanges for soaps that are not returned by our return policy.
  • We will not be responsible for lost or damaged items during return shipment.

Please Note:

Contact Us:

If you have any questions about our return and refund policy, please contact us.

We hope this policy helps! We appreciate your understanding.