Contact Info

Write us if you need any support,
suggestions or in rare case if you
have run in to trouble

[email protected]

+92 343 417 8994

Lahore, Punjab, Pakistan

INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

We strive to provide accurate product representations through high-quality photos on our website (herbalicious-shop.com). However, there might be slight variations in appearance due to:

  • Natural variations: Many of our herbal products are natural ingredients, and their color or size might vary slightly.
  • Photography: Lighting and camera angles can sometimes influence the appearance of a product in photos.

Here's what we guarantee:

  • You will receive a product that is genuine and matches the description provided on the website.
  • The product's functionality and key features will be exactly as described.

If you have any concerns about a specific product's appearance, please feel free to contact us before making your purchase. We're happy to provide additional information or photos.

Here are some additional tips:

  • Read the product description carefully, including dimensions and weight information.
  • Review customer reviews to see if others have mentioned any discrepancies between the product photos and the actual product.

We are committed to providing you with a positive shopping experience. If you receive a product that significantly differs from the website description or photos, please don't hesitate to contact us for a replacement or refund.

Where can I view my sales receipt?

There are two ways you can view your sales receipt for herbalicious-shop.com:

  1. Email: Upon successful order completion, you should receive an automated email confirmation containing your order details and a sales receipt. This email will be sent to the address you provided during checkout.

  2. Your Account (if applicable): If you created an account during checkout, you might be able to access your past orders and receipts by logging in to your account on herbalicious-shop.com. Look for a section titled "Order History" or "My Orders" where you can view past purchase details and download receipts.

If you cannot locate your confirmation email or don't have an account, you can always contact herbalicious-shop.com customer service. Provide them with your order number (if available) and they can assist you in obtaining a copy of your sales receipt.

How can I return an item?

Herbalicious Shop - Return Policy

At Herbalicious, we want you to be completely satisfied with your purchase. However, we understand that sometimes products may not meet your expectations. Here's how you can initiate a return:

Eligibility:

  • Unopened and unused items can be returned within 14 days of receiving your order.
  • Opened or used items are generally not eligible for return unless the product is defective or damaged upon arrival.

Return Process:

  1. Contact Us: Before returning any item, please contact our customer service team by email at [email protected] or by phone at +92 321 880 9378.
  2. Return Authorization: You will receive a return authorization number (RAN) and instructions on how to return the item.
  3. Securely Pack the Item: Carefully repack the item in its original packaging, if possible.
  4. Return Shipment: Ship the item back to Herbalicious using a trackable shipping method. Please note that you are responsible for the return shipping cost.

Refunds:

  • Once we receive your returned item and verify its condition, we will issue a full refund to your original payment method within 5 business days.
  • Shipping costs will not be refunded unless the product was defective or damaged upon arrival.

Exceptions:

  • We reserve the right to deny returns for items that are not in original condition, damaged due to improper handling, or returned after the 14-day window.
  • Sale items are generally considered final sale and cannot be returned.

Additional Information:

  • We recommend insuring your return shipment for your protection.
  • Please keep the tracking information for your records.

For further assistance with returns, please do not hesitate to contact our customer service team.

Will you restock items indicated as “out of stock?”

Yes, we strive to restock popular out-of-stock items as quickly as possible. However, restocking timelines can vary depending on the product and its availability from our suppliers.

Here are some ways to stay informed about restocks:

  • Sign up for our email list: Be the first to know when out-of-stock items are back in stock. We'll send you a notification directly to your inbox.
  • Follow us on social media: We often announce restocks on our social media channels like [Facebook/Instagram].
  • Check the product page: Some product pages may indicate an estimated restock date.

We appreciate your patience and understanding. If you have any specific questions about an out-of-stock item, feel free to contact us at [email protected]

Where can I ship my order?

Herbalicious currently ships orders to Pakistan**.

For your convenience, we've included some additional information:

  • Shipping costs and estimated delivery times will vary depending on your location and chosen shipping method. You can view these details during checkout.
  • We offer various shipping options to suit your needs, such as standard, expedited, or express delivery.
  • For international orders, please be aware that customs fees or import duties may apply. These charges are the responsibility of the recipient.
  • We are continuously working to expand our shipping destinations. If your country is not currently listed, please check back soon or contact us for further information.

Here are some ways to find out more about shipping:

  • Visit our Shipping Information page: (Include link to a dedicated Shipping Information page if available)
  • Contact our customer service team: (Provide contact details like [email protected])

We strive to provide a smooth and efficient shipping experience for our customers. If you have any questions or require further assistance, please don't hesitate to reach out!

 
 
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